Frequently Asked Questions
Have questions about how the MyChart patient portal works? How to take an active role in your care? How to sign up?
Manage your health records securely and conveniently from your computer, tablet or smartphone.The following MyChart Frequently Asked Questions will help you get started today.
1. What is MyChart?
MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to: View your health summary from the MyChart electronic health record Request medical appointments* View test results Request prescription renewals* Access trusted health information resources* Communicate electronically and securely with your medical care team* (*Participating physician offices only).
2. Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
3. How do I sign up?
Patients who wish to participate will be issued a MyChart activation code during their clinic visit or hospital visit. This code will enable you to log in and create your own username and password.
4. Who do I contact if I have further questions about my MyChart account?
You can call our MyChart Patient Support Line toll-free at 855-866-8282, and select the MyChart option.
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Your Medical Record
1. When can I see my test results in MyChart?
Your test results are released to your MyChart account after the test results are finalized, usually two to 12 days after the test is performed. Depending on the type of test, it may take longer for the result to be posted in MyChart.
2. Why are certain test results not shared electronically via MyChart?
Your provider is able to determine which types of test results are able to be accessed through MyChart.
3. If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your doctor's office or the hospital. Ask your doctor to correct any inaccurate information at your next clinic visit. Or, for hospital-related information, please call the hospital main number and they will connect you to the appropriate department. Your health information is reviewed and updated in your electronic medical record at each visit.
4. If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within one to three business days. This service is available for services provided in your physician’s office only. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention, or dial 911 if it is an emergency. For questions about your hospital stay or about hospital outpatient services, please contact the hospital at the main telephone number and the operator will direct your call to the appropriate department.
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MyChart for My Family
1. Can I view a family member's or another loved one's health record in MyChart?
Yes you can, under most circumstances. This is called Proxy access and allows a parent (or guardian) to log into his or her personal MyChart account, and then connect to information regarding a family member. Complete a Proxy Application Form and return it to one of our medical facilities or to your physician’s office to request access to this convenient service.
2. Can I ask questions regarding a family member or a loved one from my MyChart account?
No, MyChart offers direct access to your personal health record, and communicating about another individual's information should not be connected to your health record. If the information appears in another person’s health record, it could potentially jeopardize medical care.
3. Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Proxy Application Form and establish his or her own MyChart account.
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After I Have Enrolled
1. I forgot my password. What should I do?
You may click the Forgot Password link on the sign-in page to reset your password online. Or, you may contact our MyChart Patient Support Line at 855-866-8282 to request a new, secure password.
2. Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Because of privacy issues, you will need to return to your provider’s/physician’s office or hospital care site to obtain a new activation code.
3. Where can I update my personal information (such as home address, email address or password)?
Log into MyChart and from the left menu, go to the MyAccount section and select the Change Demographics option.
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1. How is MyChart secure?
We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyChart uses the latest encryption technology to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
3. I was logged out of MyChart, what happened?
We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
4. What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
5. My activation code does not work, what should I do?
For your security, your activation code expires after 21 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyChart Patient Support Line at 1-855-866-8282 and select the MyChart option.
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